Air Canada - harrumph

reply from the airline.

I thought I had a chance with this considering they served stew out of a tin foil pan as the main course on my way back. I would have thought that was an effective cost saving effort that could have enabled some Malaysian kids to have books to read. The taste and amount were not worthy of the effort it took to serve it.

A tad more sophisticated than the person who answered the phone on the cargo line. He just laughed.

support@help-aircanada.com ✆	1:15 PM (5 hours ago)
to me

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Please do not change the Subject Line - Veuillez ne pas modifier le Sujet de ce courriel
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Dear Ms. Embury,

Thank you for your email.

I read your letter with interest and admire your efforts. Regretfully, however, we are unable to provide the requested exception.

As you may appreciate, we receive numerous requests for waivers on excess baggage limits and fees from many commendable organizations, individuals and causes. The sheer volume makes it impossible to meet all the requests that we receive.  Furthermore, our efforts to reduce costs have limited our ability to sponsor many of the worthy programs and initiatives that come to our attention.

I am sorry we could not be of more help; however, we do appreciate your consideration of Air Canada as a partner in your journey.

Sincerely,
Customer Relations